Terms of service

Last updated: September 26, 2026

1. Who we are

The website noxelya.com (the "Site") and the Noxelya brand are operated by KANYA, a French simplified joint-stock company (société par actions simplifiée) registered in Paris under SIREN 103 588 521, with its registered office at 60 rue François Ier, 75008 Paris, France ("Noxelya", "we", "us", "our"). You can reach us at founder@noxelya.com.

2. Acceptance of these Terms

These Terms of Service (the "Terms") apply to every visit to the Site and to every order placed on it, whatever the device or the channel used, including orders placed through Shop, social media, marketplaces, or an AI shopping assistant or other agent acting on your behalf.

Our Terms of Sale, Refund Policy, Shipping Policy and Privacy Policy form part of these Terms. For purchases, the Terms of Sale prevail in case of conflict. Where one of these policies deals specifically with a subject (returns, shipping, personal data), that policy prevails on that subject.

By browsing the Site or placing an order, you confirm that you have read and accepted these Terms. At checkout, you accept them electronically, and we keep a record of that acceptance. If you do not agree, do not use the Site and do not place an order.

3. Eligibility and personal use

You must be at least 18 years old and able to enter into a binding contract to place an order. Our products are sold to consumers for personal use only. They are not authorized for resale. We may refuse or cancel orders that appear to be placed for resale, and products bought from unauthorized sellers or third-party marketplaces are not covered by our Refund Policy, our guarantee, or any replacement.

4. Our products

Cosmetic accessories, not medical devices. Our hair toppers and accessories are cosmetic products. They are not medical devices and do not diagnose, treat, cure or prevent hair loss or any medical condition. If you have a scalp condition, a skin sensitivity, or questions about hair loss, consult a doctor or dermatologist before use.
Shades and appearance. We make reasonable efforts to display shades, lengths and textures accurately. Screens, lighting and every head of hair are different, so we cannot guarantee that a product will match your hair exactly. Choosing the shade and the length is your responsibility. Our shade matching by photo is a free recommendation, not a guarantee of result.
Natural variations. Small variations in shade, density, wave and length between units are normal and are not defects.
Results vary. Photos, before-and-after images, videos, testimonials and descriptions shown on the Site, in our emails, on social media and in our ads illustrate individual experiences. They are not a promise of any specific result.
Use and care. Use and care for the products only as instructed. Heat styling above medium heat, cutting, trimming, dyeing, bleaching, perming, chemical treatment or any other alteration is at your own risk and makes the product ineligible for return, refund or replacement. Stop using a product that causes discomfort or irritation and contact us.

5. Prices, taxes and promotions

Prices are shown in the currency selected on the Site. Prices, promotions and product availability may change at any time without notice. A change does not affect an order we have already accepted.
Unless they are shown as included at checkout, import duties, customs fees and local taxes charged by your country of delivery are your responsibility.
Promotions, discount codes, bundle offers (such as "buy 2, get the 3rd free") and free gifts apply only under their stated conditions. Unless stated otherwise, they cannot be combined, have no cash value, are limited to one free item per order, and may be changed or withdrawn at any time. If part of a promotional order is returned, the refund is adjusted so that you do not keep a promotional benefit whose conditions are no longer met.
If a product is listed with a wrong price or wrong information because of an error, we may refuse or cancel any order for that product, including after confirmation, and we will refund any amount charged.

6. Orders

Your order is an offer to purchase. Our order confirmation email confirms that we received your order. It does not mean we accepted it. The sale is concluded when we ship your order.
We may refuse or cancel any order, in whole or in part, in particular in case of suspected fraud or unauthorized payment, pricing or listing error, stock shortage, suspected resale, or abuse of promotions or of our policies. If we cancel, we refund the amount charged for the cancelled items.
Our fulfillment starts immediately after checkout. Once placed, an order cannot be canceled or modified by you. Check your shade, length, quantity and delivery address before you pay.

7. Payment

Payment is taken in full at checkout through the payment providers shown on the Site. You confirm that you are authorized to use the payment method you provide. We do not store full card numbers. We may run fraud checks and hold or cancel orders that fail them.

8. Shipping, delivery and risk

Shipping is governed by our Shipping Policy. Delivery times are estimates, not guarantees. Risk of loss and responsibility for the products pass to you when the carrier marks your package as delivered to the address you provided. Packages confirmed as lost by the carrier are handled as described in the Shipping Policy. Orders lost, delayed or returned because of an incorrect or incomplete address are not eligible for refund.

9. Returns, refunds and the money-back guarantee

Returns, refunds, replacements and our 30-day money back guarantee are governed by our Refund Policy, including its eligibility conditions: prior authorization, time limits, hygiene conditions, return shipping at your cost, restocking fee, and one claim per order. Consumers in the European Union and the United Kingdom keep their statutory right of withdrawal, as described in that policy. Mentions of our guarantee on product pages, in ads, in emails or on social media are summaries and are subject to the Refund Policy.

10. Payment disputes and chargebacks

If you have a problem with an order, contact us first at founder@noxelya.com. Most issues are solved quickly this way.

In the event of a payment dispute or chargeback, we may provide your payment provider with all relevant information, including order details, the device and IP data recorded at checkout, your electronic acceptance of these Terms and of our policies, tracking and proof of delivery, and our communications with you. If a dispute is found to be unfounded, we may refuse future orders and recover any amounts owed to us, as permitted by law.

11. Customer accounts

If you create an account, keep your login details confidential. You are responsible for activity carried out under your account. We may suspend or close accounts used in breach of these Terms.

12. Reviews, photos and content you send us

When you send or publish a review, photo, video, testimonial or other content about our products (on the Site, by email, on social media or by tagging us), you confirm that it is truthful, reflects your own experience, belongs to you, and that anyone shown in it has agreed to its use. To the extent permitted by law, you grant Noxelya a free, non-exclusive, worldwide license, for the duration of the rights, to use, reproduce, adapt, crop, translate and publish that content with your first name and last initial, on the Site, in our communications and in our advertising, in any media. You can ask us to stop using your content in future materials at any time by writing to us.

We may refuse or remove content that is unlawful, offensive, off-topic or misleading. We do not remove reviews because they are negative.

13. Intellectual property

All content on the Site, including the Noxelya name and logo, product names, texts, photos, videos, graphics and page layouts, belongs to KANYA or its licensors. Any reproduction, distribution, modification or use without our prior written consent is prohibited, except for personal, non-commercial viewing and sharing links to the Site.

14. Use of the Site

You may not use the Site for any unlawful purpose, attempt to gain unauthorized access to it or to our systems, interfere with its operation, place orders using false information, or use automated means to place orders or abuse promotions. Orders placed by an AI assistant or other agent that you authorize are treated as placed by you.

15. Links to other websites

The Site may link to websites we do not operate. We are not responsible for their content, products or practices.

16. Disclaimer

To the maximum extent permitted by law, the Site and its content are provided "as is" and "as available", and we disclaim all warranties not expressly set out in these Terms, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not guarantee that the Site will be uninterrupted or error-free.

This section does not affect the statutory rights you cannot waive under the law of your country of residence, including, for consumers in the European Union, the legal guarantee of conformity.

17. Limitation of liability

To the maximum extent permitted by law:

we are not liable for indirect, incidental, special or consequential damages, or for loss of profit, income, data or opportunity, arising from the use of the Site or of our products;
we are not liable for damage resulting from use of a product contrary to our instructions, from an alteration of the product, or from a pre-existing condition;
our total liability for any claim relating to an order is limited to the amount you paid for the product concerned.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be limited or excluded by law.

18. Indemnification

To the extent permitted by law, you agree to indemnify KANYA against claims, losses and costs, including reasonable legal fees, resulting from your breach of these Terms, from your misuse of the Site or of our products, or from content you send us.

19. Force majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including carrier disruptions, customs delays, natural disasters, epidemics, labor disputes, supply chain issues, internet or payment outages, or governmental actions.

20. Governing law and disputes

These Terms are governed by French law.

Before any legal action, please contact us at founder@noxelya.com so we can try to find an amicable solution. We will reply within 30 days.

If you are a consumer, you also keep the protection of the mandatory rules of the law of your country of residence, and nothing in these Terms deprives you of it. Consumers may also refer a dispute free of charge to the consumer mediator named in our Legal Notice. Subject to those mandatory rules, any dispute will be submitted to the courts of Paris, France.

To the extent permitted by applicable law, any claim must be brought on an individual basis, and not as a plaintiff or class member in a class, collective or representative action.

21. General provisions

Changes. We may update these Terms at any time. The version in force on the date of your order applies to that order.
Severability. If any provision is found invalid or unenforceable, it will be limited to the minimum extent necessary, and the other provisions remain in full force.
No waiver. Our failure to enforce a provision is not a waiver of our right to do so later.
Entire agreement. These Terms, together with the policies listed in section 2, form the entire agreement between you and us for your use of the Site and your orders.
Language. These Terms are written in English. If they are translated, the English version prevails.