Terms of sale

Last updated: September 26, 2026

1. Scope

These Terms of Sale apply to every purchase made on noxelya.com (the "Site") from KANYA, a French simplified joint-stock company registered in Paris under SIREN 103 588 521, 60 rue François Ier, 75008 Paris, France ("Noxelya", "we", "us"). Contact: founder@noxelya.com.

They complete our Terms of Service, Refund Policy, Shipping Policy and Privacy Policy. For any purchase, these Terms of Sale prevail over the Terms of Service in case of conflict. You accept them at checkout, before paying, and we keep a record of that acceptance.

Our products are sold to consumers aged 18 or over, for personal use only. They are not authorized for resale.

2. Products

The essential characteristics of each product (base, shades, lengths, attachment, care) are shown on its product page. Please read them before ordering.
Our products are cosmetic hair accessories. They are not medical devices and do not diagnose, treat, cure or prevent hair loss or any medical condition.
Shades may look different depending on screens and lighting. Small variations in shade, density, wave and length between units are normal and are not defects. Choosing the shade and length is your responsibility; our shade matching by photo is a free recommendation, not a guarantee.
Photos, before-and-after images and testimonials illustrate individual experiences. Results vary from person to person.

3. Prices

Prices are shown in the currency selected on the Site. The price payable is the one displayed at checkout when you confirm your order.
Shipping is free, as set out in our Shipping Policy. Unless they are shown as included at checkout, import duties, customs fees and local taxes charged by your country of delivery are your responsibility.
We may change our prices at any time. A change does not apply to an order already placed.
If a product is listed with a wrong price or wrong information because of an obvious error, we may cancel the order for that product, including after confirmation, and refund any amount charged.

4. Promotions

Promotions, discount codes, bundle offers (such as "buy 2 in the same length, get the 3rd free") and free gifts apply only under their stated conditions and while stock lasts. Unless stated otherwise, they cannot be combined, have no cash value, are limited to one free item per order, and may be changed or withdrawn at any time without affecting orders already placed. If part of a promotional order is returned, the refund is adjusted as described in our Refund Policy.

5. Ordering

Choose your product, shade, length and quantity, then add them to your cart.
At checkout, enter your contact details and shipping address, and check your order summary.
Accept these Terms of Sale and our policies, then pay.
You receive an order confirmation email. It confirms that we received your order; it does not mean we accepted it.

The sale is concluded when we ship your order. We may refuse or cancel an order, in whole or in part, in particular in case of suspected fraud or unauthorized payment, pricing or listing error, stock shortage, suspected resale, or abuse of promotions or of our policies. If we cancel, we refund the amount charged for the cancelled items.

Our fulfillment starts immediately after checkout. Once placed, an order cannot be canceled or modified by you, subject to the statutory rights described in section 8.

6. Payment

Payment is taken in full at checkout through the payment providers shown on the Site. You confirm that you are authorized to use the payment method provided. We do not store full card numbers. We may run fraud checks and hold or cancel orders that fail them.

7. Delivery and risk

Delivery is governed by our Shipping Policy. Delivery times are estimates. Risk of loss and responsibility for the products pass to you when the carrier marks the package as delivered to the address you provided. Packages confirmed as lost by the carrier are replaced free of charge. Orders lost, delayed or returned because of an incorrect or incomplete address are not eligible for refund.

8. Returns, refunds and right of withdrawal

Returns, refunds and our 30-day money back guarantee are governed by our Refund Policy, including its conditions: prior authorization, 10-day return window, hygiene conditions, return shipping at your cost, 15 percent restocking fee, and one claim per order. Mentions of our guarantee on product pages, in ads, in emails or on social media are summaries and are subject to the Refund Policy.

Consumers residing in the European Union or the United Kingdom also have a statutory right to withdraw within 14 days of delivery, under the conditions and exceptions set out in section 19 of the Refund Policy.

9. Legal guarantees

If you are a consumer residing in the European Union, you benefit from the legal guarantee of conformity for 2 years from delivery (Articles L.217-3 and following of the French Consumer Code) and from the guarantee against hidden defects (Articles 1641 and following of the French Civil Code). Under the guarantee of conformity, you may ask for the product to be repaired or replaced, or, failing that, for a price reduction or refund. These guarantees apply regardless of any commercial guarantee we offer.

To make a claim, email founder@noxelya.com with your order number and photos of the issue. Please report damaged, defective or incorrect items within 10 days of delivery so we can act quickly; this does not reduce the legal periods above.

For customers outside the European Union, and to the maximum extent permitted by the law of your country, our products are sold without any warranty other than those expressly set out in these Terms of Sale and in our Refund Policy.

10. Use of the products

Use and care for the products only as instructed. Heat styling above medium heat, cutting, trimming, dyeing, bleaching, perming, chemical treatment or any other alteration is at your own risk and excludes returns, refunds and replacements. Stop using a product that causes discomfort or irritation and contact us. If you have a scalp condition or skin sensitivity, consult a doctor before use.

11. Liability

To the maximum extent permitted by law, we are not liable for indirect or consequential damages, for damage resulting from use contrary to our instructions or from an alteration of the product, and our total liability for any claim relating to an order is limited to the amount you paid for the product concerned. Nothing in these Terms of Sale limits our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot be limited or excluded by law, nor your statutory rights as a consumer.

12. Payment disputes

If you have a problem with an order, contact us first at founder@noxelya.com. In the event of a payment dispute or chargeback, we may provide your payment provider with the order details, the device and IP data recorded at checkout, your electronic acceptance of these Terms of Sale and our policies, tracking and proof of delivery, and our communications with you.

13. Personal data

The personal data needed to process your order is handled as described in our Privacy Policy.

14. Governing law and disputes

These Terms of Sale are governed by French law. Before any legal action, please contact us so we can try to find an amicable solution; we will reply within 30 days.

If you are a consumer, you keep the protection of the mandatory rules of the law of your country of residence. Consumers may also refer a dispute free of charge to the consumer mediator named in our Legal Notice. Subject to those mandatory rules, any dispute will be submitted to the courts of Paris, France.

To the extent permitted by applicable law, any claim must be brought on an individual basis, and not as a plaintiff or class member in a class, collective or representative action.

15. General provisions

The version of these Terms of Sale in force on the date of your order applies to that order. If a provision is found invalid, the other provisions remain in force. These Terms of Sale are written in English; if they are translated, the English version prevails.