Shipping policy

1. Where we ship

We ship to the following countries: United States, Canada, United Kingdom, Australia, New Zealand, Mexico, Brazil, Argentina, Chile, Colombia, Ecuador, Peru, Uruguay, Japan, South Korea, Hong Kong, Taiwan, Singapore, Malaysia, United Arab Emirates, Saudi Arabia, Qatar, Bahrain, Israel and South Africa.

2. Shipping cost

Shipping is free on every order (Free Express and Secure Delivery).

3. Processing and order changes

Once an order is placed, it cannot be canceled or modified. Our fulfillment process begins immediately after checkout to ensure fast shipping.

Please review all order details carefully before completing your purchase, including shipping address and selected items.

For assistance, contact us at founder@noxelya.com

4. Tracking

A tracking number is sent by email once your order ships. You can follow your package at any time on the Track My Order page of our website.

5. Lost or Undelivered Packages

If a package is confirmed as lost by the carrier and not attributable to customer error, we will issue a free replacement.

Customers may be required to confirm non-receipt.

Packages marked as delivered by the carrier are considered successfully delivered. Responsibility transfers to the customer upon delivery.

6. Incorrect Address Policy

Customers are responsible for providing accurate shipping information at checkout.

Orders lost, delayed, or returned due to incorrect or incomplete addresses provided by the customer are not eligible for refunds.

If a package is returned due to address issues:

A 15 percent restocking fee applies
Original shipping fees are non-refundable

7. Shipping Protection

Shipping protection fees are non-refundable once the order has been processed.

Shipping protection applies only to packages lost or damaged during transit. Once marked as delivered, Noxelya is no longer liable for loss or theft.

8. Delays and Force Majeure

Noxelya shall not be held liable for delays or failures caused by events beyond our reasonable control, including carrier disruptions, customs delays, natural disasters, labor disputes, supply chain issues, or governmental actions.